Warranty, Delivery and Claims

Our warranty approach

For project, dealer and export orders, Pihauss stands behind production quality and conformity with the approved quotation and order documents. The warranty period and scope are defined in the relevant quotation, order confirmation and invoice.

Warranty coverage

• Manufacturing or workmanship defects that do not conform to the approved technical requirements are assessed.
• Correct installation, use and care instructions must be followed.
• Where appropriate, the product is repaired, the defective part is replaced or the product is remanufactured.
• Approved sizes, colours and hardware are confirmed in writing before production.

Delivery and transport

• Delivery terms, address, lead time and transport responsibility are stated in the quotation or order confirmation.
• EXW, FOB or CIF terms may be used for project and export shipments.
• The buyer should inspect packaging and products at delivery and record any damage on the transport documents.
• Shortages, damage or incorrect items should be reported promptly with photographs and delivery documents.

Custom production and cancellation

• Custom orders that have entered production cannot be returned as standard ready-made goods.
• Changes or cancellation requests before production are assessed in writing.
• If a production defect or deviation from the approved order is confirmed, correction, remanufacture or another agreed solution is applied.

For a warranty or delivery notice, email the order number, delivery details and photographs to info@pihauss.com.